Privacy & Security Policy

Lock The Grain values its customers and respects their privacy. This privacy policy relates to our use of the personal information you entrust to us via our website.

This privacy policy sets out:

  • What information we may collect from you

  • How Lock The Grain will use your information provided to us;

  • If Lock the Grain shares your information with anyone else;

  • Your choices regarding the personal information you have provided to us;

  • The use of cookies on Lock The Grain website and how you can reject these cookies

 

We collect customer information only to communicate with you about our products, services, contests, and promotions. We acknowledge we must use the personal information entrusted to us in a respectful and responsible way. Therefore we do not sell or rent out any personal information we are given to third parties unless as described below.

We will contact you directly or let you know by contacting you directly if our information collection changes in the future. In this event, before your information is used in a manner not currently disclosed in this privacy policy we will notify you, at this point you will have the opportunity to opt out.

WHAT WE COLLECT

We collect your personal information (for example your name, mailing address, email address, phone number) that you provide us at the time of ordering products from us, filling in the contact form or when you participate in a contest or promotion by us. Any information we collect is ONLY given to a third party if they are involved in completing your order for any reason.

COOKIES

A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

So that we can maximise the enjoyment of your shopping and browsing experience with Lock the Grain we use cookies. Therefore when you visit Lock the Grain, in order for us to keep track of your order when you shop at our site we will use your cookie. To allow us to recognise you when you come back to our site, we will use your cookie. We may also use cookies to monitor and maintain information about your use of our site, in a manner that does not identify you. This is regardless of whether you have saved your information with us or previously ordered from Lock the Grain.

 

If you would like to refuse cookies you can by turning them off in your browser. However, if you do turn off cookies, this will result in us being unable to track your order, not will you be able to make a purchase from our site. We will also be unable to identify you as a signed user and therefore access to your account information will be denied via the website.

Lock The Grain also uses cookies and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you and the log files are regularly purged.

HOW WE USE YOUR INFORMATION

When you make an online purchase from Banana Print, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.

We use your personal information to process your order, this means we will send you emails regarding your order to confirm receipt, and delivery notices. Any queries we may have regarding your order we may contact you via other forms such as email or mailing address. We may contact you regarding products, promotions or competitions we may run, however this is to be decided at the point of giving us your information. If at any time you would like us to remove you from our marketing emails please contact us via email or using the contact form and we will do so. Please be sure to include any information that is relevant, including your name.

Under the Data Protection Act you have the right to request a copy of the personal information Lock the Grain holds about you and to have any inaccuracies corrected. We will use reasonable efforts to supply, correct or delete personal information about you on our files.

If you have any questions about our privacy policy, click here to contact Lock the Grain customer service via our contact page.

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